What would you be required to do?
1. Client Interaction & Lead Handling
• Handling all client enquiries promptly and professionally via calls, marketing campaigns, newspaper inserts, advertisements, references, or other channels.
• Validate client information per internal criteria and record accurately in the CRM.
• Ensure no client calls go unanswered; promptly return any missed calls.

2. Appointment Scheduling & Coordination
• Schedule and confirm client appointments for experience centre visits.
• Serve as the first point of contact during visits; welcome, brief, and ensure clients are comfortable.
• Follow up with clients post-visit and reschedule appointments as needed, keeping internal teams informed.

3. Internal Liaison & Communication
• Act as the bridge between clients and the Sales/Design teams to capture initial requirements.
• Coordinate meetings, handovers, and follow-ups post-initial discussions.
• Communicate client preferences, special requests, or reschedules proactively to internal teams.

4. Experience Centre & Premium Service
• Conduct guided tours of the experience centre when required.
• Maintain a luxurious and welcoming environment reflecting the brand’s high standards.
• Document client feedback and insights to improve services and offerings.

5. Data Management & Reporting
• Maintain structured and up-to-date records of all client interactions, appointments, and visits.
• Prepare daily or weekly reports on client interactions, appointments, and follow-ups for internal review.

6. Events & Marketing Collaboration
• Assist in organizing exclusive events, client days, or photoshoots, ensuring flawless execution.
• Collaborate with Marketing to provide insights on lead quality and client interaction trends.

7. Workplace Experience & Operations
• Manage client areas, ensuring smooth operations and premium service delivery.
• Maintain the experience centre ambiance, décor, housekeeping, and overall environment to luxury standards with the help of the admin Supervisor.
• Coordinate with vendors, service providers, and facility teams to ensure seamless operations, with the help of the admin Supervisor.
• Support HR and leadership in planning internal events and initiatives.